I received an e-mail today from Rob at the Inside Rail in response to a comment I made yesterday regarding an enquiry on here about The Form Guru service.
I'll put it up here exactly as it was sent to me. I haven't got much time tonight but I will be sending Rob a reply later in the week, and he is keen to receive feedback about the service, so either contact him direct or leave a comment here.
I am Rob, I work for the Inside Rail and have in the last few days taken over the day to day running of the service. Ian has recently left us due to personal problems, and it has come to our attention that he has not exactly been keeping on top of correspondence. I know that Ian and Chris have read your blog in the past, but I have just had a look at it myself. I have to say I am very impressed with your profits and indeed your dedication to the blog and answering all of the many questions you get asked. If possible I would just like to address a few issues that have been posted about our service recently, and I am hoping you will post this email on your main page, rather than the comments section, so that people will see it, and may ask any questions they wish to.
Firstly, as I said it seems that Ian has not been on top of the correspondence in the last few months, and some people may not have got an answer when contacting him regarding the service or indeed cancellations. I can assure everyone that now I am in charge this will not be an issue, and I will answer all emails as soon as is humanly possible.
The query regarding profit and advised prices is one that crops up a lot, and I have to agree it has caused a few problems. I check all of the prices on Oddschecker seconds before the emails are sent out every day, and the quoted prices is the best available as quoted by the site at the time of sending. I can categorically say that these are NEVER exagerated, and absolutely are quoted on Oddschecker at the time of sending. As you know, our selections are generally very well backed, and I guess a lot of it would boil down to how many people open the emails before you and how much they are backed before each subscriber manages to get on. We do have a few big hitters, and if they get on early then obviously the price is likely to crash.
The whole ethos of our service is based on value and long-term profits, so I am sure you will agree we have to put up advised prices. It really would not be fair for us to be judged on SP, when it is generally our information that drives the price down in the first place. Saying that, anyone backing our selections in 2009, even to SP, would still be comfortably in profit, which in itself is an indication of just how good the information has been. I believe we have one of the best form readers in the game in Chris, he has an uncanny knack of spotting value, and the prices absolutely are available at the time of sending. I understand the point that they may only be available at certain bookmakers, and not everyone will have an account with them all, but I would recommend that people do open accounts with all of the firms, then they should be able to match, or at least get close to our advised prices. I know that some people only use Betfair as well, and in fact selections have often been a bigger price on the exchanges than the advised prices. Taking today as an example, MY SHAMWARI was generally available at 4/1 when we sent the emails out, and was heavily backed into an SP of 2/1. The 4/1 was available at SIX firms at the time of sending. Some people may not have picked up the email until later, and managed to only get 3/1 or shorter, would it be fair for us to not quote the 4/1 in our profits, when it was so widely available? Likewise, POWER SHARED was available at 8/1 with SEVEN firms at the time of sending. He opened 13/2, and was backed in to an SP of 5/1. I am not sure what the answer is, if you have any ideas I’d be happy to consider them.
I feel we offer a tremendous service and exceptional value at £35 per month, after a 30 day trial. What I want most is for the service to be viewed as honest, open and transparent. Hopefully I can take the service forward and achieve this.
I am very happy to answer any questions,. If anyone has any, please email me at firstname.lastname@example.org and I shall get back to you as soon as possible.
I have also take on board criticisms of the website, and how confusing it has been in the past to work out what each of our 2 services offer. I am not a web designer, but I have updated it so that is hopefully now less confusing. It is still far from perfect I realise, but hopefully I will be getting a new website built in the new year. Any feedback on this is welcomed also.
The Inside Rail